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Returns Policy



This returns policy is an extract from the full Terms & Conditions


We hope you will be pleased with your purchase. Should you wish to return anything, please contact the office that sold you the product, details can be found on the delivery note.

Change of Mind Cancellations
- The Buyer can cancel an order at any time either before or up to 7 working days starting the day after delivery. Please contact the office that sold you instrument, contact information can be found on the delivery note.

- All goods returned must be complete and in 'new' condition e.g. if packaging is opened to examine the product the Buyer must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories as received.

- If goods are to be returned, the Buyer should arrange at their expense a delivery service (Special delivery or an alternative courier service like City-Link, TNT) which includes insurance to cover for the full amount of the goods / transaction. If the goods are not returned, losted, missing or are damaged, the Buyer should claim under their delivery insurance agreement.

- Where the transaction has been taken by a credit or debit card, a refund charge of 3% may be incured. This is for the cost incurred by the credit card provider for refunding the transaction.

- Any 'Free Gifts', ‘Free offers’ and ‘Gift Vouchers’ received with the product must also be returned.

- The Seller cannot cancel the purchase when:
there is a contract for services with the product and you have started using the services
the goods were a special order to your specification, or
if the goods have been damaged or tampered with in any way.


Returns
- No Contract shall be cancelled nor shall any Goods which are in accordance with the Contract be returned after 7 working days without the prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.

- Unless the Seller at its discretion decides otherwise to accept the return of any such Goods then:

the Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the goods being inadequately packaged by the Buyer or through the Buyer's fault.

the Seller reserves the right to charge a restocking fee for items that have been specially ordered or modified.

- If goods are to be returned, the Buyer should arrange at their expense a delivery service (Special delivery or an alternative courier service like City-Link, TNT) which includes insurance to cover for the full amount of the goods / transaction. If the goods are not returned, losted, missing or are damaged, the Buyer should claim under their delivery insurance agreement.

- Where the transaction has been taken by a credit or debit card, a refund charge of 3% may be incured. This is for the cost incurred by the credit card provider for refunding the transaction.

- Any 'Free Gifts', ‘Free offers’ and ‘Gift Vouchers’ received with the product must also be returned.




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